Accessibility
Since the recent renovations at Denny Cross, we are now fully accessible for wheelchairs. We have electronic doors and a fully functioning disabled bathroom. If you require any assistance when you are in the surgery, please don’t hesitate to speak to a member of staff.
Baby Friendly
We support breastfeeding within the practice. You are welcome to do this during your consultation if your baby is distressed you will also be offered a private room if you require this before or after your appointment.
Chaperones
Denny Cross operates a NHS Forth Valley chaperone policy, you should be offered a chaperone for any intimate examination, please do not hesitate to ask for one at any time if required.
Quality Assurance
We run regular audits at the practice in order to make sure that we are maintaining a good medical practice. Being a training practice, we are regularly inspected by NES (NHS Education for Scotland).
Removal of Patients from our list
We do not remove patients from our list unless there has been a serious event. This would usually involve something similar to physical violence to staff, a threat or abusive behaviour, criminal damage to the surgery or theft and defamation of doctors and/or staff. We will not allow any of our staff to feel threatened while they are at their work.
Social Media
If patients have any concerns regarding the practice, we would encourage you to contact us directly either via one of the partners or the practice manager. It is not helpful to post derogatory, defamatory or offensive comments on social media.
Your Records
Denny Cross is accepting new patients. We would be more than happy to look after your medical health care needs. Please click here to download our registration form. Please fill out the registration form and present this to the desk with your ID forms.
Practice Emails
fv.dennycross@nhs.scot – this email is used if the GP requires any information or photos from patient. Please note that this email is only monitored when we know something is getting sent in. Please only use this if you have been asked to send anything in either by a GP or one of the reception team. If we have not specifically asked you to contact us via this email your email/query will not be dealt with.
prescription.orders25173@nhs.scot – you can request your repeat prescription via this email. Please leave your name, date of birth and the list of medication you require .